Refund policy

Returns and refunds

This store is operated by REBELALIKE S.L., CIF ESB55425235, Camino Viejo San Mateo 1, 07816 Sant Antoni de Portmany, Illes Balears, Spain.

The Rebel Guarantee

Try us. If the diapers or wipes are not right for your baby, we refund your first order. Opened packs included. You keep what is left, there is nothing to send back.

This is a promise we make on top of your legal rights, not instead of them. The statutory rights set out below apply in full and are not affected by this guarantee.

How it works:

• Email wegotyou@rebelalike.com within 30 days of delivery, with your order number and one line about what did not work. Your answer helps us make the product better.
• We refund the full amount you paid, to the payment method you used, within 5 business days.
• Nothing needs to be returned. Please use or pass on what is left rather than throwing it away.

The guarantee covers your first order, once per household. Later orders and subscription deliveries fall under the statutory rules below and under our faulty items policy, which always applies.

Your right to cancel

You have 14 days from the day you, or someone you name, receives your order to cancel it without giving a reason. If your order is delivered in several shipments, the 14 days start when you receive the last item.

To cancel, email wegotyou@rebelalike.com before the 14 days are up. A clear statement is enough. You can use the model withdrawal form, but you do not have to.

Sealed hygiene products

Diapers and wipes are sealed goods that cannot be returned once opened, for health protection and hygiene reasons. This is a statutory exception to the right of withdrawal. Unopened packs in their original sealed condition can be returned as normal.

The Rebel Guarantee above goes further than this on your first order: there we refund opened packs as well, voluntarily.

Sending items back

Send your return within 14 days of telling us you are cancelling. You pay the cost of return shipping. Include your order number so we can match the return to your order.

Return address:
Rebelalike, c/o Kolibri Logistiek BV
Transportweg 7-15
2742 RH Waddinxveen
The Netherlands

Getting your money back

We refund within 14 days of receiving the goods back, or of you proving you sent them, whichever comes first. We use the same payment method you paid with.

We refund the standard delivery cost you paid. If you chose a more expensive delivery option, we refund the standard rate. We may reduce your refund if the goods have lost value because they were handled more than needed to check their nature and characteristics.

Faulty or incorrect items

If something arrives damaged, faulty, or is not what you ordered, email wegotyou@rebelalike.com with your order number and a photo. We cover the return cost and send a replacement or full refund.

This does not affect your statutory rights. In the EU you have a two year legal guarantee of conformity.

Subscriptions

Subscription orders follow the same rules. You manage your subscription from your account on rebelalike.com, where you can skip a delivery, change the frequency, pause, or cancel at any time before your next order is processed.

Product safety

For product safety questions, contact safety@rebelalike.com.